I am sure you are extremely concerned about the current crisis, which is why I am writing to let you know how we as a company are responding, and the actions we are taking to keep our colleagues and customers safe. 

On Monday night the Prime Minister announced new social distancing measures which will have a profound impact on our way of life over the next few weeks, and maybe longer. 

Following the announcement, the Government published a list of business that are considered essential. That list includes Mobility Aids & Equipment suppliers. 

Aids4Mobility are therefore considered an essential business in supporting the public during this time.

I am confident that the measures we are putting in place, will help support essential mobility, whilst also protecting the safety and wellbeing of our customers and colleagues. 

How are we keeping customers and colleagues safe?

To keep operations running as smoothly as possible, we must answer the immediate needs of our dedicated, hardworking colleagues. Decisions have been made to determine who can work remotely and who we need on site. Our top priority is the safety and well-being of our team and we are taking all necessary precautions to ensure this.

Customer Orders

Orders are continuing to be processed and shipped on a daily basis. The courier & delivery networks are operating as normal. We are not currently experiencing any major issues with deliveries.

Due to an increase in demand for online shopping at this time, the decision was made not offer next day deliveries. Due to COVID-19 and circumstances changing frequently. Please be patient waiting for your delivery.

If you have any concerns with your order please email info@aids4mobility.co.uk

Staying Safe

When receiving your parcel, please remember to stay two meters away from the delivery driver. When handling the parcel, please wear gloves if possible and remember to wash your hands afterwards.

Thank you for your valued custom.

Yours Sincerely,
Jason Dwyer
Director.

VAT Exemption Information

Disability Aids - VAT Exemption for Disabled People

Please note: - VAT is removed in the checkout process

In the UK, disabled people do not have to pay VAT when buying certain disability aids and services (This can be claimed by friend or family member purchasing on their behalf). Not everything supplied to disabled people is necessarily zero-rated for VAT. Goods and services on which you do not have to pay VAT are usually known as 'zero-rated' or 'eligible for VAT relief.

Who is eligible for VAT relief?
You must be 'chronically sick or disabled' to qualify for VAT relief. The HMRC comment on this is as follows. A person is 'chronically sick or disabled' if they either:
- have a physical or mental impairment that has a long-term and severe effect on their ability to carry out everyday activities
- have a condition that doctors treat as a chronic sickness - like diabetes, for example
- are terminally ill

VAT Relief on our Disability Aids
All products on the Aids for Mobility website are flagged with an option to claim VAT relief during Checkout if it applies to that item. When you add a zero-rated product or service to your Basket, you will be asked to tick a checkbox to confirm that you, or the person for whom you are buying the item, are eligible for VAT Relief.
 
How VAT relief works
If you are claiming VAT Relief you will be asked to complete an extra few questions during Checkout, where we will ask you to provide brief details of your disability and confirmation that the product is for 'personal or domestic use'. We will keep a record of this declaration along with your order details. You can then buy the product(s) in your Basket at a price that excludes VAT. You will be asked to make this declaration each time you place an order that includes zero-rated products. It is a legal requirement that we record this information for every order, and we apologise for the inconvenience.
 
More information from HMRC
You can find out more about VAT Relief for disabled people on the HM Revenue and Customs website. If you cannot find the answer to your questions there or would prefer to speak to an adviser, you can call their Helpline on 0845 302 02 03.
The helpline is open from 8.00 am to 5.00 pm, Monday to Friday. (Closed weekends and bank holidays).