I am sure you are extremely concerned about the current crisis, which is why I am writing to let you know how we as a company are responding, and the actions we are taking to keep our colleagues and customers safe. 

On Monday night the Prime Minister announced new social distancing measures which will have a profound impact on our way of life over the next few weeks, and maybe longer. 

Following the announcement, the Government published a list of business that are considered essential. That list includes Mobility Aids & Equipment suppliers. 

Aids4Mobility are therefore considered an essential business in supporting the public during this time.

I am confident that the measures we are putting in place, will help support essential mobility, whilst also protecting the safety and wellbeing of our customers and colleagues. 

How are we keeping customers and colleagues safe?

To keep operations running as smoothly as possible, we must answer the immediate needs of our dedicated, hardworking colleagues. Decisions have been made to determine who can work remotely and who we need on site. Our top priority is the safety and well-being of our team and we are taking all necessary precautions to ensure this.

Customer Orders

Orders are continuing to be processed and shipped on a daily basis. The courier & delivery networks are operating as normal. We are not currently experiencing any major issues with deliveries.

Due to an increase in demand for online shopping at this time, the decision was made not offer next day deliveries. Due to COVID-19 and circumstances changing frequently. Please be patient waiting for your delivery.

If you have any concerns with your order please email info@aids4mobility.co.uk

Staying Safe

When receiving your parcel, please remember to stay two meters away from the delivery driver. When handling the parcel, please wear gloves if possible and remember to wash your hands afterwards.

Thank you for your valued custom.

Yours Sincerely,
Jason Dwyer
Director.

Returns Policy

Should you wish to return anything purchased from our online shop, we will be happy to offer an exchange or a refund, provided it is returned to us within 30 days of receipt, and in a fully sellable condition. 'Sellable' means in new condition and in the product's original, undamaged packaging. 

If the product is not returned to us in this manner, we regret that we may not be able to offer you a full refund. Please note that this policy does not affect any statutory rights you may have.

There are exceptions to the standard Returns/Refunds policies, with certain items being excluded as follows:

  • Products made or customised specifically for you.
  • Items which cannot be resold for hygiene reasons, e.g. toileting or incontinence products unless they are faulty, damaged or incorrect upon receipt.

Where a product is faulty, damaged or incorrect, our product guarantee will refund both the original delivery charge and the reasonable cost to you of returning the product. If the return costs are more than £10.00 you must get authorisation from our team before returning the item. If you changed your mind and the product is simply unwanted, you will bear the cost of returning the product to us.  

Please complete our online returns form prior to sending the goods back. You will be given a returns number to attach to the returning package.

You are responsible for any returned goods until they reach our warehouse. Click here for information on how you can return your unwanted item.

None of these terms or conditions affects your statutory legal rights.