Returns Policy

Should you wish to return anything purchased from our online shop, we will be happy to offer an exchange or a refund, provided it is returned to us within 30 days of receipt, and in a fully sellable condition (sellable condition is:- as NEW condition and in the products original, undamaged packaging). If the product is not returned to us in this manner, we regret that we may not be able to offer you a full refund. Please note that this policy does not affect any statutory rights you may have.

There are exceptions to the standard Returns/Refunds policies, with certain items being excluded as follows:

  • Products made or customised specifically for you.
  • Items which cannot be resold for hygiene reasons, e.g. toileting or incontinence products unless they are faulty, damaged or incorrect upon receipt.

Where a product is faulty, damaged or incorrect, our product guarantee will refund both the original delivery charge and the REASONABLE cost to you of returning the product. If the return costs are more than £10.00 you must get authorisation from our team before returning the item. If you changed your mind and the product is simply unwanted, you will bear the cost of returning the product to us.  

Please complete our online returns form prior to sending the goods back. You will be given a returns number to attach to the returning package.

Returns Form: returns form

You are responsible for any returned goods until they reach our warehouse. We strongly advise that you obtain a proof of postage certificate when returning any product to us. Certificates are available free of charge from the post office.

None of these terms or conditions affect your statutory legal rights.