Last Updated 25/5/2018
Ways Line Aids 4 Mobility Collects and Uses Personal Information
"Personal Information" is information that, either alone or in combination with other information collected, identifies an individual. When we combine other information (i.e., information that does not, on its own, identify an individual) with Personal Information, we treat the combined information as Personal Information.
When you buy products from the Aids 4 Mobility website
If you purchase a product on the website, then Aids 4 Mobility will collect Personal Information from you, such as your name, mailing address and telephone number, so that we can process your order and fulfill your purchase. We do not view or store your payment card information. A third party processes customer payment card information when Aids 4 Mobility customers use a payment card to make a purchase on the Aids 4 Mobility site.
When you communicate with Aids 4 Mobility
When you interact with our customer support representatives via email, telephone or in person, we may collect Personal Information, such as your name, mailing address, phone number, email address and contact preferences; and information about the Aids 4 Mobility products you own, such as their serial numbers and date of purchase. We also may create event logs that are useful in diagnosing product performance related issues, and capture information relating to the support or service issue. We use this information to provide you with customer and product support. We may access your Aids 4 Mobility account in order to assist us in providing you the necessary assistance. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyze any feedback provided to us through voluntary customer surveys.
Other Uses of Personal Information by Aids 4 Mobility
Aids 4 Mobility may use Personal Information for internal statistical, marketing or operational purposes, including generating sales reports and measuring and understanding demographic, user interest, purchasing and other trends among our customers.
Entities with which Aids 4 Mobility may share personal information
With social network providers
From time to time, we may provide email addresses of selected Aids 4 Mobility customers who have opted in to receiving marketing correspondence about Aids 4 mobility products to social network providers, so they can help us display advertisements on the social network pages of other users who share common qualities (e.g., demographics and interests) with the selected Aids 4 Mobility customers.
If you sign up to be notified by email when an Aids 4 mobility product will be available for purchase, in addition to using your email address to notify you when that product becomes available for purchase, we may also provide your email address to social network providers, so they can help us to display advertisements about that product on your social network pages.
With service providers
We use third party service providers to help us to administer certain activities on our behalf, such as fulfilling purchases and shipping products, processing credit card payments, sending emails, providing advertisements, analyzing usage of our websites and apps, tracking effectiveness of our marketing campaigns, and allowing users to connect to their social network. We may share Personal Information about you with such third party service providers to the extent necessary for the sole purpose of enabling them to perform services on our behalf.
Examples of third-party service providers we use include e-mail providers and analytics services.
We may disclose Personal Information about you to others if we have your consent to do so in such form of consent as may be required under applicable law.
Subject to applicable laws in your jurisdiction, we may also disclose Personal Information about you to others as we believe to be necessary or appropriate: (a) under applicable law or regulation, including laws or regulations outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public authorities and law enforcement officials, including officials outside your country of residence; (d) to assist or support theft investigations involving Aids 4 Mobility products or property, (e) to enforce any of our terms and conditions or policies; (f) to protect our operations or those of any of our affiliates and subsidiaries; (g) to protect the rights, privacy, safety or property of Aids 4 Mobility, its affiliates and subsidiaries, you or others; or (h) to permit us to pursue available remedies or limit the damages that we may sustain.
We may also transfer Personal Information to an affiliate, a subsidiary or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Aids 4 Mobility’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
Cookies and similar technology
Aids 4 Mobility takes reasonable security measures to help protect against loss, misuse, unauthorized access and unauthorized disclosure or alteration of the Personal Information under its control.
Policy with respect to children
Our website is not directed to individuals under the age of 13, and we request that individuals under 13 not provide Personal Information to Aids 4 Mobility through the website. If we learn that we have collected the Personal Information from a child under 13, we will take steps to delete the information as soon as possible.
Retention of personal information
How you can review, correct, update and delete your personal information
Aids 4 Mobility takes reasonable steps to help ensure that the Personal Information we collect from you is accurate, complete and current. You may edit your information at aids4mobility/account. You may request access to your Personal Information and request that erroneous or inaccurate Personal Information be updated. You may also request that your Personal Information and Aids 4 Mobility account be deleted. Aids 4 Mobility will respond promptly to your requests in accordance with applicable law. For your protection, we may only implement requests with respect to the Personal Information associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request. We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain Personal Information for a longer period for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.
Access, correction or deletion requests can be made as follows:
· Mail to:
SD Solutions UK Ltd T/as Aids 4 Mobility.
Lees Lane Nursery, Lees Lane, Dalton, Wigan
Lancashire WN8 7RB
· Email to:
Service Email Links
We may place email links on the Website to allow you to contact us directly. The Personal Information you provide in these email links is used to respond directly to your questions or comments. We may also file your comments to improve the Website, or review and discard the Personal Information. All information, other than Personal Information, that you send to Aids 4 Mobility using these email links will not be considered or treated as confidential information. Do not send us any information, ideas, suggestions, proposals, or comments that you consider confidential or that you want to be treated as confidential.
If you opt-in to receiving direct marketing communications from us, then we may use your Personal Information to send you marketing-related correspondence (including emails) related to Aids 4 Mobility products. To opt-out of receiving marketing-related correspondence from Aids 4 Mobility, please click "Unsubscribe" from any marketing email you receive from Aids 4 Mobility.