I am sure you are extremely concerned about the current crisis, which is why I am writing to let you know how we as a company are responding, and the actions we are taking to keep our colleagues and customers safe. 

On Monday night the Prime Minister announced new social distancing measures which will have a profound impact on our way of life over the next few weeks, and maybe longer. 

Following the announcement, the Government published a list of business that are considered essential. That list includes Mobility Aids & Equipment suppliers. 

Aids4Mobility are therefore considered an essential business in supporting the public during this time.

I am confident that the measures we are putting in place, will help support essential mobility, whilst also protecting the safety and wellbeing of our customers and colleagues. 

How are we keeping customers and colleagues safe?

To keep operations running as smoothly as possible, we must answer the immediate needs of our dedicated, hardworking colleagues. Decisions have been made to determine who can work remotely and who we need on site. Our top priority is the safety and well-being of our team and we are taking all necessary precautions to ensure this.

Customer Orders

Orders are continuing to be processed and shipped on a daily basis. The courier & delivery networks are operating as normal. We are not currently experiencing any major issues with deliveries.

Due to an increase in demand for online shopping at this time, the decision was made not offer next day deliveries. Due to COVID-19 and circumstances changing frequently. Please be patient waiting for your delivery.

If you have any concerns with your order please email info@aids4mobility.co.uk

Staying Safe

When receiving your parcel, please remember to stay two meters away from the delivery driver. When handling the parcel, please wear gloves if possible and remember to wash your hands afterwards.

Thank you for your valued custom.

Yours Sincerely,
Jason Dwyer
Director.

Delivery Information

Aids 4 Mobility uses Royal Mail, Parcel Force, DPD, Hermes, TNT and UPS. We have chosen these couriers based on their reliability and cost-effective delivery solutions. This helps us to keep your order costs as low as possible.

There is FREE DELIVERY* on all orders over £30.00 excluding VAT to all UK mainland addresses and for most non-mainland UK addresses.

Orders up to £30.00 excluding VAT are only £3.95 P and P

If you are looking to have orders delivered outside the UK mainland, please contact us for a quotation. We will do our best to keep the delivery costs as low as we can.

Processing ' Dispatch

All orders received before 1 pm, Monday – Friday, will be processed the same day. Orders are sent using the most efficient, reliable and cost-effective service. Standard deliveries usually take 3-5 business days delivery, though they can sometimes take longer. Some of our larger products (e.g. some chairs and power chairs) are made to order so will need more a little more time. We will contact you with a revised delivery time if the delivery is going to take longer than the standard delivery time.

Delivery Destinations

Our free delivery or standard delivery charge is applicable to deliveries to mainland UK and is applicable to most orders going beyond the mainland. However, delivery to the Scottish Isles and Highlands, the Isle of Wight, Isle of Man, Northern Ireland as well as the Channel Islands may be extra depending on the weight or size of your order. Please call us if you would like some further information. If our Customer Services team is not available or it is out of office hours, you are welcome to place your order if you live in one of the above destinations, and we will call you if there is any additional charge for delivery. We can usually deliver smaller items to these locations without any additional charge.

Out Of Stock

Occasionally we might be out of stock of an item. In this situation, we will try to contact you by phone or email and offer a revised delivery date, alternative product or the option of a full refund, if you would rather not wait to receive your item.

Our Guarantee

We want you to be 100% happy with your purchase. So all of our products come with a 30 day no quibble money-back guarantee.

Delivery Charges

Orders up to £30.00 excluding VAT are only £3.95 P and P (3-5 Working Days)

1-2 Working day delivery - £6.95

Delivery to Northern Ireland is an additional £6.00 to the standard delivery costs

Delivery to Ireland is an additional £16.99 to the standard delivery costs.

Delivery to UK Highlands dependant on location and item ordered. Please contact the office for a quote.

 

Large and Bulky Items- When selecting free delivery

 

Large items such as scooters, beds, rise and recline chairs etc are bulky and difficult to manage. Free deliveries of these products are curb side delivery ONLY. We strongly recommend selecting the engineered delivery service. Especially if you are unable to move the item into your home. Some drivers may assist you, however this is at the delivery drivers discretion and is not guaranteed.