People with disabilities and virus precautions

Man with a disability in a wheelchair

Being elderly and disabled depending on a mobility aid isn’t the easiest thing in the world, especially now when the world has gone in an entirely different direction. Everything we’ve known as a way of living has changed in the blink of an eye. This leaves us not only vulnerable to what is, but also to what comes next. It is up to us to learn and live by the new rules and adjust to the new circumstances. People with disabilities are more likely to meet certain barriers when it comes to extreme hygiene measures everyone should abide by due to their mobility limitations. However, there are certain things we must try and follow, regardless if we are the ones affected by a disability or we care for one.


What Precautions Should People With Disabilities Take During Virus Outbreak?

  1. Wear a mask and wash your hands regularly or work with a family member, friends, and caregivers to identify adaptations. It is okay to admit you have the need for additional assistance when performing your daily routines.
  2. Try and avoid crowded environments to the maximum extent possible and minimize physical contact with other people. Of course, that does not include caregivers and people who assist those with a disability. These people must follow the general guidelines and sanitize regularly all while wearing the proper equipment such as masks and gloves.
  3. Make purchases online. When coping with a disability, it is a fact that while shopping, you are more likely to have to touch areas in public spaces in order to assist yourself. The best thing is to request assistance from family, friends, or caregivers.
  4. Reduce the frequency with which you need to access public places by gathering urgent items you need. When out for your regular shopping, please try and get all the things you may need for a longer period of time so you're covered for the next few weeks. Again, the best thing is to request assistance from family, friends, or caregivers.
  5. Employed people with disabilities should work remotely. We understand that most people with disabilities work outside their homes and furthermore, they perform jobs that require their presence, however, we recommend working from home if possible. If your job's nature still doesn't allow you to be absent, please remember to always sanitize and wear a mask at all times.
  6. Disinfect frequently: wheelchairs, rollators, canes, crutches, etc. Wheelchairs are especially prone to bacteria and viruses due to their wheels touching the ground. They should be regularly sanitized before entering the home.
  7. Identify relevant organizations in your community that you can access if you need help. In case you find yourself alone in your house and need immediate assistance, make sure you have the phone numbers of those organizations close to you.


Aids 4 Mobility uses Royal Mail, Parcel Force, DPD, Hermes, TNT and UPS. We have chosen these couriers based on their reliability and cost-effective delivery solutions. This helps us to keep your order costs as low as possible.

There is FREE DELIVERY* on all orders over £30.00 excluding VAT to all UK mainland addresses and for most non-mainland UK addresses.

Orders up to £30.00 excluding VAT are only £3.95 P and P

If you are looking to have orders delivered outside the UK mainland, please contact us for a quotation. We will do our best to keep the delivery costs as low as we can.

More information

Please note: VAT is removed in the checkout process

In the UK, disabled people do not have to pay VAT when buying certain disability aids and services (This can be claimed by friend or family member purchasing on their behalf). Not everything supplied to disabled people is necessarily zero-rated for VAT. Goods and services on which you do not have to pay VAT are usually known as 'zero-rated' or 'eligible for VAT relief.

Who is eligible for VAT relief?

You must be 'chronically sick or disabled' to qualify for VAT relief. The HMRC comment on this is as follows. A person is 'chronically sick or disabled' if they either:

VAT Relief on our Disability Aids

All products on the Aids for Mobility website are flagged with an option to claim VAT relief during Checkout if it applies to that item. When you add a zero-rated product or service to your Basket, you will be asked to tick a checkbox to confirm that you, or the person for whom you are buying the item, are eligible for VAT Relief.

How VAT relief works

If you are claiming VAT Relief you will be asked to complete an extra few questions during Checkout, where we will ask you to provide brief details of your disability and confirmation that the product is for 'personal or domestic use'. We will keep a record of this declaration along with your order details. You can then buy the product(s) in your Basket at a price that excludes VAT. You will be asked to make this declaration each time you place an order that includes zero-rated products. It is a legal requirement that we record this information for every order, and we apologise for the inconvenience.

More information from HMRC

You can find out more about VAT Relief for disabled people on the HM Revenue and Customs website. If you cannot find the answer to your questions there or would prefer to speak to an adviser, you can call their Helpline on 0845 302 02 03.

The helpline is open from 8.00 am to 5.00 pm, Monday to Friday. (Closed weekends and bank holidays).