Ease of doing business with Aids4Mobility

At Aids4Mobility, our sole aim is to help people with varying disabilities. We put our customers first in every aspect so they can live fuller and more meaningful lives. With this purpose in our minds, we are committed to excellence in serving our customers in every possible way. With our wide range of products and aids, we want to foster a sense of independence and mobility in our customers. We want to make life easier for you and to succeed in achieving this purpose, we offer:

 

A wide range of well-designed assistive products:  

We offer a broad spectrum of products that cater to the needs of people with different disabilities. From simple mobility ramps to daily living essentials, we have got you covered for every hurdle you face due to your disability. We offer durable and high-quality products that include bathroom aids, walking aids, wheelchairs, exercise support aids, bedroom and leisure aids, and much more. Name a problem and we have a solution in a variety of well-designed products. 


Tailor-made products:  

We have a number of products to help the disabled in improving their lifestyles in general. They can be used by patients with differing disabilities. However, some people prefer products that are specially designed for them to enhance convenience. If that is the case, we also make products that are exactly the right choice to meet your individual needs.  


Prompt and low cost delivery: 

We use the most reliable and cost-friendly delivery solutions to ensure you get your products on time. Free delivery is available on orders over£30.00 to all UK mainland addresses and for some non-mainland UK addresses as well. In addition to being cost friendly, our delivery service for standard products is prompt as well. 


Guarantee and return policy 

Customer satisfaction is our foremost priority. All of our products come with a 30 day no quibble money-back guarantee. In the rare case of faulty products, we will refund your money along with the delivery charges. 


VAT Exemption 

You can get VAT relief on your purchase of most of our products if you or the person you are buying for is eligible for this exemption. If you are eligible, you don’t have to pay the cost for added value from development stage to the sale of the product.  


Our customers are at the heart of our business and we strive to make things easier for them in every possible aspect. We believe in continuous improvement; therefore, we keep generating ideas that can meet your desires in a better way and improve the quality of your life. 

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Aids 4 Mobility uses Royal Mail, Parcel Force, DPD, Hermes, TNT and UPS. We have chosen these couriers based on their reliability and cost-effective delivery solutions. This helps us to keep your order costs as low as possible.

There is FREE DELIVERY* on all orders over £30.00 excluding VAT to all UK mainland addresses and for most non-mainland UK addresses.

Orders up to £30.00 excluding VAT are only £3.95 P and P

If you are looking to have orders delivered outside the UK mainland, please contact us for a quotation. We will do our best to keep the delivery costs as low as we can.

More information

Please note: VAT is removed in the checkout process

In the UK, disabled people do not have to pay VAT when buying certain disability aids and services (This can be claimed by friend or family member purchasing on their behalf). Not everything supplied to disabled people is necessarily zero-rated for VAT. Goods and services on which you do not have to pay VAT are usually known as 'zero-rated' or 'eligible for VAT relief.

Who is eligible for VAT relief?

You must be 'chronically sick or disabled' to qualify for VAT relief. The HMRC comment on this is as follows. A person is 'chronically sick or disabled' if they either:

VAT Relief on our Disability Aids

All products on the Aids for Mobility website are flagged with an option to claim VAT relief during Checkout if it applies to that item. When you add a zero-rated product or service to your Basket, you will be asked to tick a checkbox to confirm that you, or the person for whom you are buying the item, are eligible for VAT Relief.

How VAT relief works

If you are claiming VAT Relief you will be asked to complete an extra few questions during Checkout, where we will ask you to provide brief details of your disability and confirmation that the product is for 'personal or domestic use'. We will keep a record of this declaration along with your order details. You can then buy the product(s) in your Basket at a price that excludes VAT. You will be asked to make this declaration each time you place an order that includes zero-rated products. It is a legal requirement that we record this information for every order, and we apologise for the inconvenience.

More information from HMRC

You can find out more about VAT Relief for disabled people on the HM Revenue and Customs website. If you cannot find the answer to your questions there or would prefer to speak to an adviser, you can call their Helpline on 0845 302 02 03.

The helpline is open from 8.00 am to 5.00 pm, Monday to Friday. (Closed weekends and bank holidays).