12 Month guaranteeBest price

Returns Policy

*******FREE RETURNS********

We are so confident you will be over the moon, with the price and quality of your item. For a limited time we are offering free returns on virtually everything. When purchased from our website. Please see below for our returns policy.

The offer does excludes products purchased from our eBay and Amazon shops. The offer also excludes items requiring specialist courier services for eg. Scooters, Power Wheelchairs, Rise & Recline Chairs, Beds etc..

The offer applies to UK Postcodes only and may exclude some remote locations in the Highlands and Islands.

For further information please call 01257 46 3388 or email info@aids4mobility.co.uk

Returns Policy

Should you wish to return anything purchased from our online shop, we will be happy to offer an exchange or a refund, provided it is returned to us within 30 days of receipt, and in a fully sellable condition (sellable condition is:- as NEW condition and in the products original, undamaged packaging). If the product is not returned to us in this manner, we regret that we may not be able to offer you a full refund. Please note that this policy does not affect any statutory rights you may have.

There are exceptions to the standard Returns/Refunds policies, with certain items being excluded as follows:

  • Products made or customised specifically for you.
  • Items which cannot be resold for hygiene reasons, e.g. toileting or incontinence products unless they are faulty, damaged or incorrect upon receipt.

Where a product is faulty, damaged or incorrect, our product guarantee will refund both the original delivery charge and the REASONABLE cost to you of returning the product. If the return costs are more than £10.00 you must get authorisation from our team before returning the item. If you changed your mind and the product is simply unwanted, you will bear the cost of returning the product to us.  

Please complete our online returns form prior to sending the goods back. You will be given a returns number to attach to the returning package.

Returns Form: returns form

You are responsible for any returned goods until they reach our warehouse. We strongly advise that you obtain a proof of postage certificate when returning any product to us. Certificates are available free of charge from the post office.

None of these terms or conditions affect your statutory legal rights.

Featured

Extendable Plastic Handled Walking Stick with Engraved Pattern

Extendable Plastic Handled Walking Stick with Engraved Pattern

An extendable, plastic handled walking stick! This walking stick is adjustable in 5 different..

£7.86 Ex Tax: £6.55

Height Adjustable Round Shower Stool

Height Adjustable Round Shower Stool

A Lightweight and Durable Bath Stool Manufactured with 1" aluminium tubing to ensure ligh..

£14.39 Ex Tax: £11.99

CareBag Commode Liner 1 x 20 bags

CareBag Commode Liner 1 x 20 bags

The CareBag range is a well-established product and the liner has been designed to avoid soiling ..

£14.26 Ex Tax: £11.88

Mobility Scooter Weather Cover

Mobility Scooter Weather Cover

Keeps your scooter dry and protected with 100% waterproof durable fabricEasy to use - elasticated co..

£15.12 Ex Tax: £12.60