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Frequently Asked Questions

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What is your returns policy?
  • Should you wish to return anything purchased from our online shop, we will be happy to offer an exchange or a refund, provided it is returned to us within 30 days of receipt, and in a fully sellable condition.

    Please complete our online 'returns form' prior to sending the goods back. You will be given a returns number to attach to the returning package.

    For more information click 'here'.

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How long does delivery take?
  • Orders placed before 1pm are usually dispatched the same day. Orders placed after this time are dispatched the next working day, except for weekends and Bank Holidays. Our free delivery takes up to 6 working days, however the majority of the parcels arrive much sooner.
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Do I qualify for VAT exemption?


  • In the UK, disabled people do not have to pay VAT when buying certain disability aids and services, but not everything supplied to disabled people is necessarily zero-rated for VAT. Goods and services on which you do not have to pay VAT are usually known as 'zero-rated' or 'eligible for VAT relief.

    Click 'here' for more details.

    If you are unsure if you qualify for VAT expemption call the  HMRC VAT Helpline on 08453020203.


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Can I hire equipment?
  • Yes, we have a range of equipment that is available to hire on a daily or weekly basis.

    Please click 'here' for more information.

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Are my credit card details safe?
  • Yes, we use World Pay to process all the online payments. We do not access or store any payment details.
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